Spotted a wrong rate, have a feature idea, or want to talk advertising? We read every message and respond to substantive ones, typically within 2–3 business days.
What you can reach us about
- Data corrections — if a rate looks wrong or a currency behaves unexpectedly, let us know. We investigate all data issues promptly.
- Feature requests — missing a currency pair, tool, or piece of information? We consider all suggestions seriously, and several site features have come directly from user requests.
- Advertising enquiries — for direct advertising partnerships or media kit requests beyond Google AdSense display ads.
- Press and research — for journalists, academics, or researchers referencing RateVault data or seeking comment on the site.
- General questions — about how the site works, where data comes from, or anything else about RateVault.
What we cannot help with
RateVault is a reference information site — we do not process payments, hold funds, or have access to any bank account or wallet. For issues with an actual money transfer or exchange transaction, you will need to contact the bank, app, or service you used for that transaction directly. For questions about Google AdSense ads appearing on this site, the AdSense help centre is the appropriate contact point.
Prefer email? Reach us directly at hello@ratevault.live. For the fastest response on data issues, include the specific currency pair and the rate you observed.